Frequently asked questions:

What Conditions Can Be Treated?

Estimated time to complete the session is 25 minutes. Times may vary depending on provider availability.

A bladder infection is a type of urinary tract infection. The urinary tract includes the kidney, which makes urine, and the bladder which stores urine before it leaves the body. A bladder infection causes symptoms like burning with urination and the urge to urinate more frequently. Bladder infections are treated with antibiotics.

Sinusitis is inflammation of the sinuses, the hollow areas around the eyes and nose. The sinuses produce mucus and when they get inflamed, can cause facial pain and nasal drainage. Many times a virus, like the common cold, causes sinusitis. When this happens, sinusitis gets better on its own, without medicines. Bacteria can also cause sinusitis, and when this happens, antibiotics may be helpful.

An allergic response causing itchy, watery eyes, sneezing, and other similar symptoms.

An upper respiratory illness or URI is another name for a cold. It can have many symptoms including a sore throat, nasal congestion, sneezing, coughing and a mild fever. URIs are caused by a virus and usually last 1 or 2 weeks. Sometimes the cough can last longer. Because URIs are caused by a virus, antibiotics don’t help and good home care is usually all that is needed.

A cold sore, sometimes called a fever blister, is a rash on the lips or around the mouth. The rash is usually a group of small blisters with a red area around it. The blisters break and then scab over and go away over a week or two. Cold sores are usually caused by Herpes Simplex I virus and medicines, when started early enough, can help the rash go away more quickly.

Conjunctivitis, sometimes called pinkeye, is an irritation of the conjunctiva, which is the lining of the eye. Many things can cause conjunctivitis including, allergies, viruses like the common cold, and bacteria. When bacteria cause conjunctivitis, antibiotics may be helpful.

Measles is a vaccine preventable, highly contagious respiratory viral infection (measles/ rubeola virus) that effects all ages but mainly infants and children. The main symptoms are cough, coryza (runny nose), conjunctivitis (red, inflamed eyes), rash, and fever 10 to 12 days after exposure. The red, flat rash starts on the face and neck and spreads centrally to the rest of the body then extremities. White-blue spots on the inner mouth (Koplik’s spots) form. Diagnostic tests include a blood test for antibodies as well as a nasal swab. Treatment is supportive (fluids, fever reducers, nutrition, no antibiotics).

A common viral illness that usually affects infants and children younger than 5 years old. However, it can sometimes occur in adults. It usually starts with a fever, reduced appetite, sore throat, and a feeling of being unwell (malaise). One or two days after the fever starts, painful sores can develop in the mouth (herpangina). They begin, often in the back of the mouth, as small red spots that blister and can become ulcers. A skin rash with red spots, and sometimes with blisters, may also develop over one or two days on the palms of the hands and soles of the feet; it may also appear on the knees, elbows, buttocks or genital area.

Impetigo is a contagious skin infection usually caused by strep or staph bacteria.. It can cause weepy areas of the skin sometimes with honey colored crusts. If the impetigo is mild and just a small area is affected, it can often be treated with antibiotic creams or ointments. If the rash is more severe with a larger area affected, antibiotic pills can help.

A parasitic insect that can be found on the head, eyebrows, and eyelashes of people. Head lice feed on human blood several times a day and live close to the human scalp. Head lice are not known to spread disease.

Diaper rash, or diaper dermatitis, is a general term describing any of a number of inflammatory skin conditions that can occur in the diaper area.

Poison ivy, oak, and sumac are plants that produce an oil that can cause an itchy rash sometimes called a rhus dermatitis. If the rash is mild and just a small area is affected, it can be treated with steroid creams or ointments. If the rash is more severe with a larger area affected, steroid pills can help.

Ringworm, sometimes called tinea corporis, is a contagious rash caused by a fungus on the skin. It is not a serious problem and gets its name because the rash usually looks like a ring. It is not caused by a worm. It can be treated with antifungal creams.

Bug bites or insect bites are often itching, stinging, and inflamed bumps on the skin that may be localized to one area or over large areas of body. These bumps can be red or flesh colored and often contain a central dot.

An infestation of the skin by the human itch mite (Sarcoptes scabiei var. hominis). The microscopic scabies mite burrows into the upper layer of the skin where it lives and lays its eggs. The most common symptoms of scabies are intense itching and a pimple-like skin rash. The scabies mite usually is spread by direct, prolonged, skin-to-skin contact with a person who has scabies. Scabies typically appears on sides and heels of feet, in armpits, on wrists and hands, on genitals, on lower buttocks and around the waist band region and belly button.

Shingles is a rash that is caused by the same virus that causes chicken pox. It can be painful and is usually in a band or strip on one side of the body. It can start with a red area with small blisters. The blisters break and scab over and then go away over a week or two. If treated early enough, medications may help prevent long term pain from the shingles rash.

Sunburn is a burn caused by the rays of the sun. It can be painful and ranges in severity from mild redness on a small area to a larger area affected with more redness and blistering. Creams or lotions can be helpful as the skin heals from the effects of a sunburn.

What is MyeVisit?

MyeVisit allows you to get care you need, when and where you need with a real time, secure electronic video visit with a Saint Alphonsus provider. This program enables the delivery of health care services for specific low-acuity conditions directly from your home or work if you are present in the State of Idaho or Oregon.

Why use MyeVisit?

With extended hours and access to a medical provider from the convenience of your home, MyeVisit provides care when and where you need it. Instead of traveling to an urgent care site, you can register, answer questions about how you are feeling, and speak with a medical professional all from a computer, iPad or smart phone. If appropriate, a provider can call in a prescription and if you have a primary care provider, we will forward a record of this visit. If the MyeVisit provider determines that this service is not right for you, you will not be charged for the visit. However, a pending charge of $45 will be placed temporarily on your account until released by your financial institution.

When is MyeVisit Open?

In Idaho, MyeVisit is open 6:00am-10:00pm 7 days week. In Oregon, MyeVisit is open Weekdays 9:00am-6:00pm and Weekends 10:00am-5:00pm. Please note all hours are listed in Mountain Time. The time is subject to change. For the most up-to-date hours, please login into your MyeVisit account.

Who is eligible for MyeVisit?

  • Patients must meet certain clinical guidelines to ensure we can appropriately provide care through an online video consultation. Please see the age and gender requirements on the home page of this site for all the details.
  • Patients must physically be present in either the state of Idaho or Oregon at the time of service.
  • You must be 18 years or older to create a MyeVisit profile.
  • If you are completing an electronic visit for your child (dependent) please register the account as yourself and after beginning the MyeVist select My Child (dependent) button in the consent screen to register their name.  Please enter your child (dependent) full legal name.

How much does MyeVisit cost?

  • The cost of the service is $65.
  • Many insurance plans, including Medicare, now cover telemedicine services, so if you have insurance, you will not be charged at the time of the MyeVisit. You, however, may later receive a bill from Saint Alphonsus for any co-payments or deductibles required by your insurance or for the full $65 amount in the event your insurance denies payment.
  • If you have no insurance or you elect to pay for the MyeVisit yourself and not have your insurance billed, a cash-discounted rate of $45 will be charged to your credit or debit card. In most cases you may use a card drawing upon the available balance of your health saving account or flexible spending account.

Will my insurance cover the cost? Does the cost of MyeVisit apply towards my deductible?

Many insurances, including Medicare, now cover the services provided through MyeVisit. Because the terms and conditions of insurance policies differ significantly with regard to telemedicine services, you may later receive a bill from Saint Alphonsus for up to the full $65 amount to cover a required co-payment or in the event your insurance denies payment, in full or in part, for any other reason. Further, any payments you make for MyeVisit may or may not be applied against a deductible.

Who do I contact for help navigating this website?

You may call Star Urgent Care during business hours at:

Phone: 208-302-6350
10717 West State Street, Star, Idaho 83669

Weekdays 8 am - 8 pm | Weekends 8 am - 8 pm
Holidays 8 am - 3 pm (Holidays include: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Eve). Closed Christmas Day

 

You may also email MyeVisit@saintalphonsus.org. Please allow 2 business days for email responses.

Why do I have to be physically present in Idaho or Oregon at the time of the visit?

You must physically be present in the State of Idaho or Oregon during MyeVisit consultation to ensure compliance with applicable laws. If your treatment plan includes filling a prescription, pharmacies may not fill an out-of-state prescription.

Why do I need to have a video camera?

Saint Alphonsus believes that its providers are better able to serve patients and to diagnosis the conditions currently being treated through MyeVisit when providers can see and listen to patients.

What should I do if I am unable to complete MyeVisit?

Please explore alternative care locations if you are unable to complete the MyeVisit process.

What should I do if no one has answered your MyeVisit Request?

Our goal is to provide exceptional service and answer your MyeVisit request as quickly as possible. If you believe your call has not been answered in a timely fashion, please feel free remain in the online exam room and call 208-302-6350 during urgent care clinic business hours. For after-hours eVisits, you may also click the re-enter the online exam to re-issue the request. Front line staff should reply to your request via chat message within 5 minutes of entering the online waiting room video session.

Why are only certain conditions treated?

MyeVisit conditions are carefully selected to help ensure our healthcare providers can safely care for our patients with a video visit. We continue to evaluate additional conditions to better meet you healthcare needs.

How Private is MyeVisit?

Just like you were in the office of our health professionals! The website meets all security standards for health information. Our health professionals also follow the same privacy rules for MyeVisit as they do in their offices without exception. View our privacy statement.

In addition we recommend the following measures to ensure privacy when utilizing MyEVisit:

  • Make sure you are in a location that allows for a private conversation
  • Log out of the MyeVisit site following your visit and close your internet browser
  • Maintain your user name and password in a secure manner